Below is a list of questions and answers to typical queries that we receive from our patients. If you are looking for further answers before booking an appointment you can call us on 020 7730 6160 and one of our team will be happy to help.
What if I want to cancel an appointment?
24 hours cancellation notice is required for routine Dentist & Hygienist appointments to avoid a cancellation charge. This allows the appointment to be offered to others. Cancellations at short notice (less than 24 hours) with either a dentist or hygienist will charged at £50.00 per appointment.
Do you have a dental hygienist?
Yes we do! Appointments are for 30 minutes.
Do you offer a payment plan?
No, but we will assist you in filling out your insurance form if you have dental insurance so that you may be reimbursed.
How can I pay?
We accept all forms of Debit and Credit Cards within the practice as well as cash and cheque.
How do I book an appointment?
Booking an appointment is easy and our team will assist you with any questions you may have that are not answered here. You can visit our Contact Page and send us a quick email enquiry and one of our team will be more than happy to call you back or you can call us on 020 7730 6160.
What are the costs for the different treatments you offer?
This varies according to the treatment required. It is our belief that to attain the best results, we need to use the best materials and the latest technology to provide a long lasting naturally beautiful smile that you deserve. Treatment plans and the full cost of treatment are discussed and explained at your initial consultation appointment. A written treatment breakdown and an estimate of cost will be sent to you before the next appointment. There are no other additional costs.
What if I miss an appointment?
Missed hygiene appointments will be charged at £50. Missed dental appointments will be charged as a percentage of the planned treatment. Giving us 24 hours notice allows us to offer these appointments to others and avoid these charges.
What kind of results can I expect?
Elizabeth Street Dentist will endeavor to provide you with the best possible outcome to your treatments; however, these results will be dependent on the existing state of your oral health and hygiene.
What type of practice are you?
We are a private dental practice that offers personalized dental care.
Will the treatment hurt?
We endeavour to make the whole experience as stress free as possible. The relaxed homely feel of the practice combined with our advanced techniques mean that you can experience the minimum of discomfort.
How secure is my data?
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
The Website This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Use of Cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
Your data will never be shared with anyone for marketing purposes however we do use data processing companies to help process data specifically for e-mail communication and search optimisation. Any data processing companies we use will be restricted on the use of the data shared with them and they also will never share your data with anyone else. Personal data shall be kept for no longer than is necessary for the purposes for which it is being processed. When it is no longer needed the data will be deleted completely from our system.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website for marketing purposes, any data shared will only be for data processing with approved data processing companies with whom we have a privacy agreement. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. No fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
External Links
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
